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Why Quality and Customer Feedback Top Our Priority List

Why Quality and Customer Feedback Top Our Priority List

ROLLING MEADOWS, Ill. – Quality of our product and responsive customer service are undoubtedly two of our most important values here at BESTProto Inc.

Knowing our Customers

Quality and speed are key.

At BESTProto, we try to tailor our efforts to provide individualized services to meet each customer’s specific needs.. The knowledge that transfers on a daily basis helps to strengthen our relationships with our customers. Real world examples  are where we are able to develop customer specific component libraries to aid in the assembly, inspection and ultimately, quality of their boards assemblies.  “I’d like to think we stand out among others when it comes to quality and speed,” said Director of Business Development Garth Cates. “We strive to bat .1000 but understand that things do happen during the course of product development and production. Our goal is to always get it right the first time, and learn for the next time.”

 

Proactive Service
Being proactive by catching potential mishaps before they occur, is another key to quality, but even more so in our customer service. We compare this to going into a diner and asking a customer why they didn’t touch certain pieces of food on their dish.  We’d rather replace the dish for free or remove it from the bill if there is anything unsatisfactory. We don’t send our customer’s home hungry or feeling they didn’t receive value for their money spent.

Reactive Service
While proactively addressing potential customer issues, we also strive for speed in being reactive. “If our production floor is busy we’ve worked late into the evening and over weekends to put in the extra hours for our customers,” said our Production Manager. “If we’ve got people waiting in line, we’re going to make sure we do everything we can to meet their schedule.”

Personal Touch
Don’t be shocked if you receive a message from us just to see how things went. Every relationship is a two-way street. We like to know how our customers are feeling about their experience with BESTProto. We value your feedback and we’d appreciate your filling out any questionnaires you receive from us.   Most importantly, always feel free to send any quotes our direction. We strive to meet our customer’s needs so if you have any questions regarding special assembly requirements, component issues, cost, lead-times etc. we’d be glad to discuss them with you.

As summer moves into fall, we wish you a happy and safe month ahead. We look forward to hearing from you soon.

 

 

 

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child and his dog overlooking and ocean beach

Safety Tips

Safety Tips for Animals and Humans

For many people, nothing beats lounging in the backyard on the Fourth of July with good friends and family—including the four-legged members of the household. While it may seem like a great idea to reward Rover with scraps from the grill and bring him along to watch fireworks, in reality some festive foods and products can be potentially hazardous to your pets. The ASPCA Animal Poison Control Center offers the following tips:

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pcb layout service

BESTProto June 2013 Newsletter

DESIGN FOR MANUFACTURABILITY
How to Prevent Tombstoning

ROLLING MEADOWS, Ill. – Now you may say that this is an “assembly issue????” But not so fast. Yes it is true that assembly materials including solder paste and stencil design, improper profiling or even inaccuracy of the pick and place machine accuracy may cause tombstoning but the PCB layout may be a cause as well. Possible culprits include the following:

  • The lack or imbalance of thermal relief’s
  • Incorrect land patterns – when in doubt use the IPC standard guidelines

To control the effect as a designer, you have to look after symmetric soldering process on both sides of the component. Make sure there are symmetric pads in your design. This can easily be checked via automatic scripting.

Finally, look to problems in the manufacturing of your PCB’s for potential causes. The thickness of a soldermask is critical. Make sure the mask is below the level of the lands.

Click here to read more.

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