Why Quality and Customer Feedback Top Our Priority List
ROLLING MEADOWS, Ill. – Quality of our product and responsive customer service are undoubtedly two of our most important values here at BESTProto Inc.
Knowing our Customers
At BESTProto, we try to tailor our efforts to provide individualized services to meet each customer’s specific needs.. The knowledge that transfers on a daily basis helps to strengthen our relationships with our customers. Real world examples are where we are able to develop customer specific component libraries to aid in the assembly, inspection and ultimately, quality of their boards assemblies. “I’d like to think we stand out among others when it comes to quality and speed,” said Director of Business Development Garth Cates. “We strive to bat .1000 but understand that things do happen during the course of product development and production. Our goal is to always get it right the first time, and learn for the next time.”
Being proactive by catching potential mishaps before they occur, is another key to quality, but even more so in our customer service. We compare this to going into a diner and asking a customer why they didn’t touch certain pieces of food on their dish. We’d rather replace the dish for free or remove it from the bill if there is anything unsatisfactory. We don’t send our customer’s home hungry or feeling they didn’t receive value for their money spent.
While proactively addressing potential customer issues, we also strive for speed in being reactive. “If our production floor is busy we’ve worked late into the evening and over weekends to put in the extra hours for our customers,” said our Production Manager. “If we’ve got people waiting in line, we’re going to make sure we do everything we can to meet their schedule.”
Don’t be shocked if you receive a message from us just to see how things went. Every relationship is a two-way street. We like to know how our customers are feeling about their experience with BESTProto. We value your feedback and we’d appreciate your filling out any questionnaires you receive from us. Most importantly, always feel free to send any quotes our direction. We strive to meet our customer’s needs so if you have any questions regarding special assembly requirements, component issues, cost, lead-times etc. we’d be glad to discuss them with you.
As summer moves into fall, we wish you a happy and safe month ahead. We look forward to hearing from you soon.